Having developed a brand positioning based on how customers talk about Cheddar’s, we needed to establish with the wider organization the effectiveness of our brand and product campaigns. However, our goal was in-restaurant visits and no brand had measured this in real-time.
Working with the finance team, Brunner identified a test and control methodology that would allow marketing dollars to support much of the estate, in a way that ensured results were an accurate representation of success once an effective marketing approach was identified.
Brunner executed a series of campaigns, each with an identified learning plan to establish the effectiveness of video, Facebook, display, and search. Our analytics team used real-time sales data and 6-way analysis to identify the true ‘incremental’ guest visits based on marketing spend, messaging, and audience targeting.